Multichoice Nigeria, the owners of DStv and GOtv, recently launched a new mobile application called MyGOtv for its popular digital platform.
According to Mr. John Ugbe, the CEO of MultiChoice Nigeria, with this new mobile platform, Multichoice will restore the power of self-service and ease of access to government users/customers.
It will also allow them to effectively manage their viewing preferences, check account balances, clear error codes, change packages, make payments, and update their details at any time and anywhere they decide to.
Mr. Ugbe said the new MyGOtv mobile app will join the wide range of digital platforms that have been and still are innovative and functional, meeting the dynamic needs, requests, and demands of GOtv customers in Africa.
Once GOtv customers have downloaded the mobile app, “No matter the MultiChoice package a customer decides to subscribe to,” it is easy to log in from any data-enabled mobile device using their customer details (e.g., the customer’s last name, registered mobile number, and decoder IUC number).
Once a customer is logged in, the MyGOtv mobile application automatically allows such users to easily manage their GOtv account on the go or even from the comfort of their homes.
Mr. Ugbe also pointed out that by enabling GOtv customers to manage and monitor their GOtv accounts independently, Multichoice expects to reduce queues and queries at the Multichoice call centers significantly.
This will ultimately free up the Multichoice customer-facing staff and improve one-on-one support for the GOtv users who require it.
The multichoice goal is to provide an accessible, efficient, and affordable platform for self-service that will improve the overall user experience when they engage with GOtv.
The free GOtv mobile app is available for download on Android via the Play Store and iOS via the App Store. With the app, customers can upgrade or downgrade their subscription bouquet, pay GOtv bills, and clear error codes.
Can I watch my favourite channels using Mygotv app?
No, you can’t its just for subscription management, however you can use it to vote for BBN
Can I check my gotv balance here
you can see the number of days remaining
Please can I get a customer care no to call for a complaint
Here is GOTV customer care+234 803 904 4688
Please how can I watch gotv on my phone channel 29 and others
This is only available for DSTV NOW app, checkout our post on it
Hi! Good evening
Please I subscribe and they’ve debited my account since and its yet to show anything
Have you tried clearing your error code?
Haruna Esther
I I subscribe last month with my bank account which is 3500 with gotv Max and until now they have not subscribe it my gotv expire on the 13 of this December so how can I subscribe my gotv where they have not even subscribe the amount I pay online to subscribed wit my bank accountb.. pls u people should subscribe my gotv..tank u
Have contacted them? use twitter for faster response
Is there a discount on the package while using the GoTv app? Because I?ve been trying to pay but I?m not seeing the complete money
There is no any discount right now, try paying the price you are seeing
Please I paid#3300 for gotv max but can’t still get the service but I was advised to pay extra#300 that max is now#3600 please advise me on how to balance it up so as to have the service
you can make the payment via the mygotv app, there should be an option to balance up or contact gotv on twitter.
Tried login to my gotv app, but it was saying invalid IUC number. Have been using the gotv for over a year now and my gotv app for over three months. Please help.
Good afternoon, please I made payment of 2640 this morning for my gotv but it wasn’t activated. Please what can I do and how do I download my gotv app? Thanks
Have contacted them? use twitter for faster response
Please I paid for subscription up to February 2021 but am surprised that I am been warned that my subscription expires in Dec 29, 2020. Please what do I do.
Try to contact gotv on twitter or call them on phone
Where to get my IUC number
Check the back of your decorder
Belle for the money 🧡
I vote for bella 💯 times